Refund policy

REFUND & RETURN POLICY

We want you to love your purchase! If you are not completely satisfied, we're here to help.

7-DAY RETURN WINDOW

You have 7 Working days after receiving your item to request a return.

ELIGIBILITY CRITERIA FOR CLOTHING

To be eligible for a return, your apparel item must meet the following conditions:

  • Unworn, unwashed, and in the same condition that you received it.

  • Free from odors (perfume, smoke, deodorant marks), stains, or pet hair.

  • Original tags attached and in original packaging.

NON-RETURNABLE ITEMS

For hygiene and safety reasons, the following clothing categories cannot be returned:

  • Intimates, swimwear, bodysuits, and underwear.

  • Final sale or clearance items.

  • Custom or personalized garments.

RETURN SHIPPING COSTS

  • Standard Returns: Customers are responsible for paying their own return shipping fees.

  • Defective/Incorrect Items: If you received a damaged item or the wrong size/color due to our error, we will provide a pre-paid return shipping label or send a free replacement.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us within 48 hours if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

REFUNDS

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within [5-10] business days.

HOW TO START A RETURN

Contact us at [zenzclothingsupport@gmail.com / 6377876847 ] with your order number and photos of the item. Unsolicited returns sent back without prior request will not be accepted.